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‘Once
I was staying at the crisis house, I also found many differences.
I
found that the staff had much greater face-to-face contact with
residents and included us in the running of the house. I felt there
was no sense of us and them'. I was treated with, and saw other
residents being treated with, respect. Trust between staff and residents
was good.
There
was a lot of time to talk with staff members. Each resident has
two key workers but can speak to any other member of staff at any
time. I was able to spend time talking to staff in private, which
was just what I wanted but not what I had received in past hospital
stays. In the hospital had been faced with the medical approach,
which meant medication and little else. The approach at the crisis
house was much more holistic and included help with practical problems
- something that users frequently ask for...
Being
in the Haven was a completely different experience from the hospital.
In the hospital feel somehow that I am being punished for my state
of mind. In the crisis house I did not feel this sense of retribution’.
(John Hart, service user at Highbury Grove, in Crisis Point no.4
‘Mental Health Foundation Crisis Program publication’) |